ABBEYVIEW SURGERY
PARTNERS: DR ABHIJIT BANERJEE, MBBS, MRCS, DFSRH, PGDPD (Cardiff)
Special interest in Minor Surgery, ENT and Dermatology
Salaried Doctors:
DR MIKE AVENIDO
DR ADELAIDE DUKU
BUSINESS MANAGER: MRS HELEN HERBERT
PRACTICE MANAGER: MR TOM GEORGE
Our list is open to patients residing in Crowland and the surrounding area, including the villages of Cowbit, Eye (part), Deeping St Nicholas, Gedney Hill, Moulton Chapel, Newborough, Shepeau Stow, Thorney, Weston Hills (part) and Whaplode Drove
If you are currently registered at the Practice and relocate to Spalding, please contact the Reception team to ascertain whether your new home lies within our Practice boundary as you may be able to remain registered if you so choose.
Opening Hours
Reception
Monday 8.00am – 6.30pm
Tuesday 8.00am – 6.30pm
Wednesday 8.00am – 6.30pm
Thursday 8.00am – 6.30pm
Friday 8.00am – 6.30pm
Dispensary
9am – 6.30pm
Closed for lunch 12.30-1.30
9am – 6.30pm
Closed for lunch 12.30-1.30
9am – 6.30pm
Closed for lunch 12.30-1.30
9am – 6.30pm
Closed for lunch 12.30-1.30
9am – 6.30pm
Closed for lunch 12.30-1.30
OUT OF HOURS, IN AN EMERGENCY :DIAL 999
If you need medical advice fast :Dial 111
We understand that there may be times when you are unable to attend for a booked appointment.
PLEASE LET US KNOW
if this is the case so we can offer the appointment to another patient.
ANTICOAGULATION AND SHARED CARE TESTING
We offer regular testing for patients taking anticoagulation drugs and for whom the hospital has prescribed specialist drugs.
CALDICOTT PRINCIPLES
Patient information will be respected as confidential and will not be divulged to any third parties without patient consent.
CARE CO-ORDINATOR SERVICE
Our Care Co-ordinator works within the Practice team supporting patients who have complex needs and may need to access support from multiple services. The Care Co-ordinator is supported by a SOCIAL PRESCRIBER who offers for patients who may benefit from befriending or support accessing the community or local groups.
CARER
A Carer is someone who (paid or unpaid) looks after a family member or friend who would have difficulty coping without support. Please let us know if you are a Carer. See our Carers Board in the waiting area for useful information and advice.
CERVICAL SMEAR TESTS
You will be notified by NHS England Cytology Service when you should make an appointment with the Practice Nurse.
CHRONIC ILLNESS ANNUAL REVIEWS
To try and reduce the number of visits necessary for patients who may have multiple illnesses, the Practice is now offering a ‘month of birth’ annual review service. This means that, for most patients, only one visit should be necessary to the Practice clinical tests, eg blood test, blood pressure, etc, which may then be followed up by a telephone consultation with an appropriate physician.
CLINICAL PHARMACIST
Our Clinical Pharmacists and Pharmacy Technician are part of the Practice Team. They may contact you to discuss changes to your medication, medication reviews, medication advice or to discuss use of a blister pack.
COMMENTS AND COMPLAINTS
Our patient’s views are important to us and we aim to provide an excellent service. However if you feel we can improve a service we offer or have any comments or complaints, please address them to the Practice Manager, Tom George, in the first instance. We follow the recommended NHS complaints procedure.
CONTRACEPTION
Contraceptive pill checks and advice may be given by the Practice Nurse. We also provide an IUCD (coil) fitting and removal service and Implanon (contraceptive implant) insertion and removal service at the Practice.
DISABLED FACILITIES
The building is on the ground floor only with no steps. All doors are wide enough for wheelchair access. Toilets equipped to aid our patients with disabilities are available. There is a hearing loop in Reception which can be used in consultation rooms; please ask if you would like to utilise this service.
DISPENSARY SERVICES
Patients who live more than one mile from a Pharmacy may be eligible to have their medication dispensed by the Surgery. The Practice has an approved dispensing area and is unfortunately not able to dispense to any patient not residing within it. Please contact our Dispensary for full details.
The Dispensary offers a pill tray service. Please ask if you are a dispensing patient and would like to use the service.
EXTENDED ACCESS
The Practice works with the local Primary Care Network to provide additional appointments outside of core opening hours. At the Abbeyview Surgery, our staff offer appointment between 6.30 pm and 8pm on a Tuesday and Thursday evening, as well as alternate Saturdays between 9am and 2pm.
HOME VISITS
Our doctors typically see 4 patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if you are bed bound and your condition prevents you from leaving your home.
To request a home visit, please telephone the surgery on 01733 210254. Please do not ask the doctor to call unless the patient is genuinely too ill to come to the surgery.
If you do require a home visit, please telephone before 10:30 and give as many details as possible. This will enable the doctors to plan calls and deal with urgent visits promptly.
MINOR SURGERY
We offer a variety of minor surgical procedures and diagnostic biopsies at the Practice. Your GP can refer you for these where indicated.
MUSCULO-SKELETAL SERVICE (MSK)
We are pleased to be able to offer inhouse MSK specialist service for patients suffering with musculo-skeletal problems, eg back pain, muscle pain, etc.
NAMED GP
NHS guidelines require us to allocate a named GP to each patient and we have divided the practice list. Our list has been divided according to surname but patients are free to make an appointment with any Doctor at the Practice.
NURSING SERVICES
Nursing care – our team of Practice Nurses and Healthcare Assistants provide best quality nursing services. Each have differing area of expertise and our Receptionist will guide you to the most appropriate person to help you.
Blood pressure monitoring
Contraception
Chronic Disease Reviews Minor Illness/Injuries
Phlebotomy
Skin Infections
Smears
Sutures
Travel Vaccinations
Wound care
NHS APP
Online access to make appointment, order repeat prescriptions or view medical records. You may sign up for this service via the internet.
NURSING TEAM
Most appointments take only ten minutes but some require 20 or 30 minutes with the Nurse or may require the Doctor to be present. Some of our Nurses have received training in a particular speciality. Due to the variety of appointment requests made for the Practice Nurse, the Reception team may ask the reason why you are requesting an appointment. This is to ensure your appointment is with an appropriate medical professional for the correct amount of time.
ADVANCED CLINICAL PRACTITIONERS
Our Advanced Clinical Practitioners are highly skilled clinicians who work in a similar role as a GP. They are able to help with a wide range of acute and chronic conditions.
DIABETES NURSE PRACTITIONER
The Diabetes Nurse Practitioner has extensive, advanced experience in supporting patients with Diabetes. Diabetic patients should book with her annual reviews and for support with any concerns and all problems relating to the management of their Diabetes.
PARAMEDICS
We have two Paramedics at the Practice who triage requests for appointments and deal with many of the request for minor illness advice and treatment and patients presenting with acute conditions.
PATIENT PARTICIPATION GROUP (PPG)
The Practice works closely with our Patient Participation Group with the aim of improving communication between patients and the Surgery with a view to making changes and improvements to the services offered.
Further information, including contact details, is available on the Practice web site and the PPG notice board within the waiting area.
The PPG also run a Facebook site where current information about the Practice may be found.
PHLEBOTOMY SERVICE
Appointments for phlebotomy are available Monday – Friday throughout the day.
PRIVACY
Our reception area is adjacent to the waiting area. If you have something you wish to discuss privately with the Receptionist, please ask and we will be pleased to speak to you away from the Reception area.
REPEAT PRESCRIPTIONS
Prescriptions may be ordered by returning the right hand side of a previous prescription, in writing or online.
Patients who have difficulty using the above methods of ordering may phone the Reception team who will be pleased to help with your request.
PLEASE ALLOW A MINIMUM OF 48 HOURS FOR YOUR REQUEST TO BE PROCESSED.
Wastage – please order only what you need. Any medication returned, even if unopened, must be destroyed.
PHYSIOTHERAPY SERVICE
A physiotherapist works with the Practice offering quick, local access to patients with musculo-skeletal problems. These appointments take place at Spalding.
RESULTS
All results are checked by one of the Doctors or Advanced Nurse Practitioner. If you have had a test, please telephone the Surgery for results after 2pm. A Receptionist will advise you of the comments made the by GP. If you have any questions following this, you may be requested to speak to a doctor or nurse in the phone in or to see a doctor.
CONSULTATIONS
Requests for consultations are now triaged by our senior clinical team. Any queries or requests for appointments should be made via our online form which is available on our website.
A Doctor, Clinical Practitioner or Paramedic will be available to answer queries which may not require attendance at the Surgery over the telephone or via eConsult.
SICKNESS NOTES/FIT NOTES
An NHS Fit Note may be issued after seven days of illness.
TRANSLATION
Please let the Reception Team know if you require the services of a translator.
VIOLENT AND ABUSIVE BEHAVIOUR
The Practice has a zero tolerance to abusive or threatening behaviour. The Practice will consider removal from the Practice List of a patient in all cases of verbal or physical aggression towards members of staff.