Give Feedback

Your views are important to us!

As a practice we believe it is important to hear the views of our patients on the services they receive.  We appreciate all forms of feedback as it is a valuable way of seeing what is working and what can be improved with regards to the practice and the services we offer. Feedback from the people that use our services is even more valuable. We look at the feedback on a regular basis.  This includes doctors, managers, nurses, administrative and reception staff.  We take your comments very seriously to help us improve the way we work.

In order to improve our services we gather feedback from a number of sources, for example, the national patient survey and Friends and Family Test.  You can complete the Friends and Family Test on the home page.  

You can provide your feedback in the following ways:

1. Written feedback

Written feedback can be brought in and handed to reception. 

2. Emailing the practice

You can email the practice with any feedback you have at any time on licb.c83617@nhs.net. Please be aware, this email address should NOT be used to contact the surgery regarding medical issues. 

3. Leave a review on the NHS website

You can leave a review on the NHS website by following this link.

4. Friends and family test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

Listening to the views of patients and staff helps identify what is working well, what can be improved and how.  The FFT asks people if they would recommend the services they have used and offers a range of responses.

The FFT drives service improvement and has resulted in a number of revisions to the way we work, for example being able to access your full medical record online.    National scores so far have told us that at least nine out of ten patients respond positively on their experience. Patient comments also identify areas where improvements can be made so that providers can make care and treatment better for everyone.

Please watch the video to find out more.

5. Make a complaint

If you have a particular problem or concern about the services provided by our surgery, please contact the Practice Manager, who will provide you with a copy of our Complaints Procedure leaflet. 

Please email licb.complaints.abbeyview@nhs.net